Pigeon Platform Features

Meet Pigeon The only interaction platform you need to wow your customers

We know that providing excellent customer service can get overwhelming. Don’t worry – we’ve created a single, easy-to-use platform that works wherever you need it. And, it’s free.

The one platform where
businesses and customers interact

Our technology allows a business of any size to build a professional, multi-department directory for customer communication. It then makes it easy for anyone to text, call or video chat in one secure place – all while maintaining privacy, collaborating internally and externally and monitoring real-time insights.
Pigeon Business Analytics and Chats

Top features

Live chat

Message directly with customers and internal team members

Groups

Add multiple team members to any chat so you can easily collaborate

Case management

Prioritize chats, add notes and forward cases so you ensure the right person handles each interaction

Archiving

Complete archiving to store all closed cases so you can access the history

Announcements

Create broadcasting channels to share timely information directly to customers

Contact directory

Create a robust directory of hidden and visible departments and individuals

Analytics

Make informed decisions by reviewing the performance data and insights dashboard

Appointments

Schedule appointments with customers

Mobility

Switch between web and mobile app to manage customer service on-the-go

Payments

(coming soon)

Process and manage invoices

Voice and video

(coming soon)

Communicate via voice or video, all in the one platform

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