Meet Pigeon The only interaction platform you need to wow your customers

    We know that providing excellent customer service can get overwhelming. Don’t worry – we’ve created a single, easy-to-use platform that works wherever you need it. And, it’s free.
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    Pigeon Platform Features
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    The one platform where
    businesses and customers interact

    Our technology allows a business of any size to build a professional, multi-department directory for customer communication. It then makes it easy for anyone to text, call or video chat in one secure place – all while maintaining privacy, collaborating internally and externally and monitoring real-time insights.
    Pigeon Business Analytics and Chats

    Top features

    Live chat

    Message directly with customers and internal team members

    Groups

    Add multiple team members to any chat so you can easily collaborate

    Case management

    Prioritize chats, add notes and forward cases so you ensure the right person handles each interaction

    Archiving

    Complete archiving to store all closed cases so you can access the history

    Announcements

    Create broadcasting channels to share timely information directly to customers

    Contact directory

    Create a robust directory of hidden and visible departments and individuals

    Analytics

    Make informed decisions by reviewing the performance data and insights dashboard

    Appointments

    Schedule appointments with customers

    Mobility

    Switch between web and mobile app to manage customer service on-the-go

    Payments

    (coming soon)

    Process and manage invoices

    Voice and video

    (coming soon)

    Communicate via voice or video, all in the one platform

    Learn how to create a connected digital and physical customer experience

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