Pigeon is a new customer interaction platform that marries cutting-edge technology with live human connectivity. Pigeon is the first human-to-human customer service technology that empowers consumers to reach any business in the most relevant, convenient manner all in one app. It also simplifies communication on the business-side allowing businesses to effectively address service problems.
Our technology makes it easier for anyone in your organization to text, voice or video chat with your customers all in one secure place – all while maintaining privacy, collaborating internally and externally, and monitoring real-time insights.
Smart analytics to effectively monitor and analyze customer satisfaction, ratings and employee productivity
Expand customer service to an extended network of affiliated business and service providers
Integration with existing CRMs, ERPs and storage systems as well as full archiving capabilities
Text, voice, and video securely integrated within the platform
Displayed and hidden associate options to keep high ranking executives involved on an as needed basis
Maintain employee privacy by providing the ability to text or call customers without divulging personal contact info
Embedded forms and enrollment materials allow customers to fill required docs before upcoming appointments
Collaboration tools to support internal chats, sharing media and adding parties to existing chats and redirecting cases
Do-it-yourself setup and onboarding allows businesses to set-up Pigeon without the need for IT involvement
Communicate directly with live individuals at any business the way you want all in one app.
Instant direct channels to communicate with real people—contact the right person and department instantly
Easy follow-ups to re-engage with businesses on same issue without having to start from scratch every time
Complete rating platform to share your experience and see collaborative business ratings from other users
Contact management system eliminates the need to remember names and employee ID’s of who you were dealing with before
Built-in scheduling allows you to instantly create appointment requests and schedule service or maintenance
Consistent and trusted experience for every business on Pigeon, no fragmented methods of communication
Text, voice, and video securely integrated within the platform
We believe customer service should be about empowering the customer. Today, customer service is dictated by corporations with very little control on the customer’s side. We want to fix that.
Our vision is for Pigeon to become the go-to platform for simple and consistent customer service across all businesses, which will ultimately increase customer satisfaction and business productivity.
Our goal to unify and streamline all customer service interactions came from years of frustration of both consuming basic services in our daily lives as well as running and dealing with ongoing customer frustration and confusion. We are here to solve one of the biggest pain-points for both businesses and consumers, which is how to streamline the dialogue between the two, while improving communications, interactions and satisfaction.
Archive conversations, search and capture, voice and video calls enabled, detailed analytics, opt-in ability
$ 25 Per user /month
Initial setup, Storage, enhanced analytics, data processing @ extra charge
/month
